We print and ship all of our products with care and attention. A recent customer service survey states that 99.99% of Wallsheaven customers are satisfied with both the quality of their print and the delivery of their purchase.
Frequently Asked Questions
How do I report a complaint?
If for any reason, you are unhappy with your order, INITHOME will replace the product. There is no need to return the product to us. Just take a good quality picture of the defective product and we will send you a new product as quickly as possible. If you prefer to opt out of a new product, we will refund your money within 21 working days.
You ordered our product, but it does not fit into your interior--What can I do?
Wallsheaven offers our valued customers a 20 discount on future purchases. Write to us at support@hk.wallsheaven.com. We will respond within 24 hours.
If you spoiled a part of wall mural during installation?
We know your product should make a great impression in your home and your friends. if you broke something during installation or service doing wrong, we offer you a 50% discount on the again purchase of a product.
We supported 1300+ artists on WallsHeaven!
We printed over 17 000 m2 wallpaper murals!
Trusted us over 2000+ customers.
We sent wallpaper murals to over 33+ countries!
Everywhere where Fedex can delivery we can do it!
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